Crown Harbor Homeowner Association

Vehicle Entry Gate

The vehicle entry gate is controlled by a Door King system that includes an entry panel. The entry panel has a keypad where access codes can be entered and a phone to communicate with residents.

The Crown Harbor Gatekeeper is a position appointed by the Board. The gatekeeper uses Door King Remote Account Manager software to administer the directory (i.e., access codes and phone numbers) for the vehicle entry gate.

	Directory Units with accounts in good standing appear in the gate entry directory. Residents can opt to have their entry hidden. In the case of rental units, the resident is listed instead of the owner.
	Visitor Entry using Directory When visitors arrive, they can look up a last name in the gate directory. Visitors do not see the phone number nor the unit number/street address. Visitors only see a last name and first initial. There are previous-name (A) and next-name (Z) buttons that allow the visitor to scroll through an alphabetized list. When visitors find the desired last name, they push a CALL button to call the contact phone number. This is only possible if the phone number in the system is a local number (i.e., a 415, 510, or 925 area code). When residents receive a call from a visitor at the entry gate, they push 9 on their phone to open the gate.
	Personal Entry Codes Each unit has a personalized 4-digit gate entry code assigned by the gatekeeper. Residents can use their personal entry codes when they do not have their gate openers. See the Security Page for information regarding vehicle entry gate openers. In the case of rental units, the resident and the owner both receive the code. When a resident moves from Crown Harbor, the unit's personal gate code is deleted. This is particularly pertinent if the owner shared the unit's personal code as part of an open house. When a new resident moves in, a new code for the unit is added. An owner landlord getting a new tenant is treated like a move out/move in.
	Visitor Entry using Personal Entry Codes Residents are encouraged to use the directory process to allow visitors to enter. Residents can share their personal entry codes with visitors in cases where the directory process is not a solution. For security purposes, sharing personal codes should be as limited as possible. Residents should instruct visitors to push firmly and slowly as the system is over 30 years old.
	Vendor Entry Code There is a physical key that opens the vehicle entry gate used by policemen, firefighters, and postal carriers. There is one community-wide entry code that is used for services contracted by the Association like landscaping and siding repair. This code is defined by the gatekeeper, approved by the Board, and not shared with owners nor residents. At the request of delivery services like FedEx UPS, Owners and residents use their personal codes for entry to Crown Harbor. Though this is a change from the one common gate code that was used in the past, and may cause some concern, it is more secure than having one widely-known gate code. In the event that a vendor misuses an Owner's personal code, it can easily be changed. An alternative is to have the delivery driver contact the residence using the entry gate directory, and the resident can buzz the vehicle in via the phone system.
	Temporary Codes An owner selling a unit can request a temporary gate code for open houses. Alternatively, the owner can use his personal entry code because that code will be deleted when the new owner takes possession. The new owner receives a new personal code as part of moving in. Owners can make a request to gate@crownharbor.org to get a temporary code.
	Requests Residents should contact gate@crownharbor.org to get their name and contact number added to the directory of the vehicle entry gate. Issues regarding gate access can also be reported to gate@crownharbor.org.